Exin VERISME practice materials Questions Answers

Exam Code:
VERISME
Exam Name:
VeriSM Essentials Exam
Last Update:
Jun 01,2026

40 Questions Answers Verified by Experts!


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Total Questions: 0

Questions & Answers PDF

• Question 1

  

  What is one of the five components that should be considered in communication?

  • Delivery mechanism
  • Intention
  • Perception
  • Scope

  Reveal Answer Answer: A Next Question

• Question 2

  

  What is the first step in building a customer journey map?

  • Define
  • Investigate
  • Plan
  • Research

  Reveal Answer Answer: A Next Question

• Question 3

  

  In Lean, different types of waste are distinguished.What type of waste is “producing at levels of quality more than required by the customer"?

  • Inventory
  • Overdelivering
  • Overprocessing
  • Overproduction

  Reveal Answer Answer: C Next Question

• Question 4

  

  An organization wants to break out of fire-fighting mode and move to the proactive mode. On which element(s) of the VeriSM™ model should the focus be first?

  • Define and Produce
  • Governance
  • Management Mesh
  • Provide and Respond

  Reveal Answer Answer: A Next Question

• Question 5

  

  VeriSM™ introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.In which element should frameworks such as ITIL or methodologies such as COBIT be included?

  • Emerging technologies
  • Environment
  • Management practices
  • Resources

  Reveal Answer Answer: C Next Question

• Question 6

  

  What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

  • Service advocate
  • Service installer
  • Service integrator
  • Service manager

  Reveal Answer Answer: C Next Question

• Question 7

  

  What is the best description of shadow behavior?

  • A junior observing a senior by doing job-shadowing and learning on-the-job
  • Creating a tribal system where team members are overshadowed by others
  • Implementing systems or solutions without explicit organizational approval
  • IT service provisioning being so good that consumers are unaware of IT

  Reveal Answer Answer: B,C Next Question

• Question 8

  

  How can organizational culture best be described?

  • It is a collection of common practices based on the backgrounds of all employees within an organization.
  • It is a reflection of the ethnicity of management and owners within an organization.
  • It is a culture that is exclusively defined by the leadership of an organization.
  • It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.

  Reveal Answer Answer: D Next Question

• Question 9

  

  Digital transformation requires a new approach to service management within organizations. Where is the ownership of service management principles situated in an organization?

  • Business owns service management.
  • IT owns service management.
  • Service management is outsourced to a third-party supplier.
  • Service management is owned across the whole organization.

  Reveal Answer Answer: D Next Question

• Question 10

  

  How can Agile be used to support service management?

  • Agile cannot be used as it is a project management-only practice
  • For building products and services iteratively
  • For easy acceptance of all service management practices across the entire organization
  • To build all service management processes like traditional waterfall projects

  Reveal Answer Answer: B Next Question

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