Salesforce User-Experience-Designer practice materials Questions Answers

Exam Code:
User-Experience-Designer
Exam Name:
Salesforce Certified User Experience Designer Exam
Last Update:
Jun 01,2026

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Salesforce User-Experience-Designer Questions for User Experience Certification Exam 2026

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Page: 1 / 26
Total Questions: 128

Questions & Answers PDF

• Question 1

  

  Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time. In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request/ Choose 3 answers

  • Provide the user with a site map of all the content.
  • Add links to printable tipsheets or training videos.
  • Create a just-in-time pop-up content based on new feature rollouts.
  • Provide access to specific Trailhead or MyTrailhead content.
  • Add links to a company dictionary or glossary of key terms.

  Reveal Answer Answer: A,C,E Next Question

• Question 2

  

  Sales managers want their team members to help each other close Opportunities. The Opportunity and Account organization-wide defaults are private. To grant Opportunity access to sales reps on the same team, owner ship-based sharing rules were created for each team. What is the side effect of this approach?

  • All sales reps will have Read access to Accounts for all Opportunities.
  • Sales Reps on the same team will have Edit access to the Accounts for Opportunities owned by then team members.
  • Sales reps on the same team will have Read access to the Accounts for Opportunities owned by their team members.
  • All sales reps will have Read access to all Accounts.

  Reveal Answer Answer: C Next Question

• Question 3

  

  Cloud Kicks wants to plan out the strategy for an upcoming discovery phase. Which three practices should be considered? Choose 3 answers

  • Consider platform-based before custom solutions.
  • Gather insight from end users.
  • Establish the research plan and timeline.
  • Understand the problem before moving to solutions.
  • Determine user acceptance criteria.

  Reveal Answer Answer: A,B,C Next Question

• Question 4

  

  Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created. Which tool should a UX Designer use to document user goals, common tasks, and pain points?

  • Storyboards
  • Wireframes
  • User Personas
  • User Journeys

  Reveal Answer Answer: C Next Question

• Question 5

  

  A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics. Which activity should come first in the process?

  • Observing the medical staff while they use their existing portal
  • Estimating the cost to complete development of the portal
  • Writing technical requirements for how the portal should function
  • Designing a mockup of how the new portal will look

  Reveal Answer Answer: A Next Question

• Question 6

  

  Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience. How many different dynamic dashboards could they create?

  • Up to 3
  • Unlimited
  • Up to 20
  • Up to 10

  Reveal Answer Answer: B Next Question

• Question 7

  

  Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

  • Training and support for planning
  • user interface planning
  • deboarding planning
  • voice and tone planning

  Reveal Answer Answer: B Next Question

• Question 8

  

  What would it mean for the user when designing perceivable content?

  • The content should only be visible.
  • The content should not be visible to all senses.
  • The content should not be visible to all senses.
  • The content should only be audible.

  Reveal Answer Answer: A Next Question

• Question 9

  

  A UX Designer is asked to design a responsive page. When screen resolution changes, the content of the page should expand across columns or wrap and push it self onto new rows. Which Salesforce Lightning Design System (SLDS) utility provides the most flexible system to meet these requirements?

  • Spacing
  • Layout
  • Alignment
  • Grid

  Reveal Answer Answer: D Next Question

• Question 10

  

  A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs. Which approach is being followed?

  • Salesforce Declarative Design
  • Digital Declarative Design
  • Human-Centered Design
  • User Interface Design

  Reveal Answer Answer: A Next Question

Page: 1 / 26
Total Questions: 128

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