Salesforce-Loyalty-Management practice materials Questions Answers

Exam Code:
Salesforce-Loyalty-Management
Exam Name:
Salesforce Loyalty Management Accredited Professional Exam
Last Update:
Jun 01,2026

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Page: 1 / 10
Total Questions: 50

Questions & Answers PDF

• Question 1

  

  What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud? Select three

  • Transmit Loyalty Promotion Segments to Marketing Cloud
  • Automatically Generate a New Individual Relationship
  • Activate and Publish the Segment
  • Enable Connector Settings on all the Loyalty Objects
  • Enable Service Connector for Promotion Escalations.

  Reveal Answer Answer: B, ,C, ,E Next Question

• Question 2

  

  A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.How will the personalized benefits be display for each Loyalty Program member?

  • On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
  • On the Member Benefit Related List, linked to Loyalty Program Member
  • On the Transaction Journal Related List, Linked to Loyalty Program Member
  • On the Voucher Related List, linked to Loyalty Program member

  Reveal Answer Answer: A Next Question

• Question 3

  

  Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.Which two steps must a Consultant take in Loyalty Management to set up this promotion?

  • Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
  • Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
  • Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
  • Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.

  Reveal Answer Answer: A Next Question

• Question 4

  

  What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

  • Send Loyalty Promotion Segments to marketing Cloud
  • Automatically Add a New Individual Relationship
  • Activating and Publishing the Segment
  • Enable Connector Settings on all the Loyalty Objects
  • Enable Service Connector for Promotion Escalations.

  Reveal Answer Answer: B, ,C, ,D Next Question

• Question 5

  

  A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is$200 or more.for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?

  • “Blue” tier member with any transaction amount, then “Outcome”: non-qualifying point deduction = transaction amount.
  • “Blue” tier member with any transaction amount is <= $200, then “Outcome”; non-qualifying point deduction = transaction amount.
  • “Gold” tier member with the transaction amount is >= $200, then “Outcome”: tier-qualifying multiplier =2
  • “Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount / 2.
  • “Gold” tier member with the transaction amount is >= $200, then “Outcome”: non-qualifying point deduction = transaction amount.

  Reveal Answer Answer: A, ,D, ,E Next Question

• Question 6

  

  Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.What type of Loyalty Promotion should the Administrator use?

  • Standard Promotion
  • Cumulative Promotion
  • Joint Promotion
  • Aggregate Promotion

  Reveal Answer Answer: B Next Question

• Question 7

  

  A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.What is the root cause of this?

  • The Default Workflow User is missing the Data Pipelines Base User permission set license
  • The Default Workflow User is missing the CLAAnalytics Base User permission set license
  • The Default Workflow User is missing the Loyalty Management permission set license
  • The Default Workflow User is missing the CLAAnalytics Base User permission set license

  Reveal Answer Answer: D Next Question

• Question 8

  

  A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

  • Enter the program partner name > Associate to an account> Set program partner type to ‘Both’ (Accrual and Redemption)
  • Enter the partner contact name > Associate to a partner Contact Name > Set program type to ‘Both’ (Accrual and Redemption)
  • Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to ‘Both’ (Accrual and Redemption)
  • Chose relevant account name to Associate to the program > Set program partner type to ‘Both’ (Accrual and Redemption)

  Reveal Answer Answer: A Next Question

• Question 9

  

  A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?

  • Modify the Marketing user profile to include permission to run reports.
  • Create a permission set to run reports and assign it to marketing users.
  • Enable CRM Analytics and create a Loyalty app.
  • Search Salesforce AppExchange for Loyalty Analytics apps.

  Reveal Answer Answer: C Next Question

• Question 10

  

  Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?

  • Batch Management
  • Decision Table
  • Quick Actions
  • Data Processing Engine

  Reveal Answer Answer: D Next Question

Page: 1 / 10
Total Questions: 50

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