Salesforce Plat-Admn-201 practice materials Questions Answers

Exam Code:
Plat-Admn-201
Exam Name:
Salesforce Certified Platform Administrator Exam
Last Update:
Jun 01,2026

148 Questions Answers Verified by Experts!


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Page: 1 / 30
Total Questions: 148

Questions & Answers PDF

• Question 1

  

  Cloud Kicks wants to make sure clients are getting the attention they need and cases are not sitting longer than the Service Level Agreement (SLA) it has with its clients. Which standard feature helps route cases to a Tier 2 team if they have not been addressed in a specific amount of time? 11

  • Milestone and Entitlements
  • Omni Channel Routing
  • Auto Response Rules
  • Escalation Rules

  Reveal Answer Answer: D, ,2,2 Next Question

• Question 2

  

  Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked a Platform Administrator to help sales reps prioritize and close more deals. What should the administrator configure to help with these issues?

  • Einstein Search Personalization
  • Einstein Lead Scoring
  • Einstein Opportunity Scoring
  • Einstein Activity Capture

  Reveal Answer Answer: C Next Question

• Question 3

  

  Ursa Major Solar wants to see collaboration and updates across various Chatter groups, records, and announcements from the CEO in a single place. What should a Platform Administrator configure to achieve this?

  • Chatter Group
  • Chatter Daily Digest
  • Chatter Feed
  • Chatter Stream

  Reveal Answer Answer: D Next Question

• Question 4

  

  A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should a Platform Administrator utilize to import the records to Salesforce?

  • Dataloader.io
  • Manual Import
  • Data Import Wizard
  • Data Loader

  Reveal Answer Answer: C Next Question

• Question 5

  

  Service reps in a call center do not have assigned desks. They sit at any available desk and use the computer on that desk to access Salesforce. A Platform Administrator has been asked to streamline the login process so the reps do not have to authenticate each time they log in at a different computer. Which function should the administrator use to implement this request?

  • Custom Profile
  • Trusted IP Ranges
  • Multi-factor Authentication
  • Permission Set

  Reveal Answer Answer: B Next Question

• Question 6

  

  A VP of sales needs to report on records owned by individuals in various parts of the role hierarchy. The organization-wide default is set to Private. What should a Platform Administrator configure to achieve this?

  • Field-Level Security
  • Sharing Rules
  • Permission Sets
  • Restriction Rules

  Reveal Answer Answer: B Next Question

• Question 7

  

  Cloud Kicks has been seeing exponential growth and will be hiring an additional 10 sales reps and 15 support reps to its teams. The support team will need access to the Service Console to manage cases. A Platform Administrator will be assigning the users to existing custom sales and support profiles.How should the administrator ensure the support reps have the appropriate access to the console?

  • Enable the Service Cloud User feature license for the support reps on the User Detail page.
  • Create a permission set for the Service Console and assign it to the support reps.
  • Build a Service Console using Lightning App Builder for the custom service profile.
  • Assign the Salesforce Platform User License to the support reps.

  Reveal Answer Answer: A Next Question

• Question 8

  

  A sales team is having difficulty understanding which stage their opportunity is in and what the company sales process requires of them in that stage. Which feature should a Platform Administrator implement to help the sales team quickly determine where they are in the sales process and what is required of them?

  • Reports & Dashboards
  • Opportunity Sales Path
  • Big Deal Alerts
  • List Views

  Reveal Answer Answer: B Next Question

• Question 9

  

  A group of sales reps can view each other’s orders on a report; however, they would like a report to view just their own orders. What should a Platform Administrator do to set up a report for the sales reps? 31

  • Set the Opportunity Filter for Primary as True.
  • Filter by Opportunity Owner equals $USER.
  • Set Organization Wide Defaults of Order object to Private.
  • Save the report in a private folder for the user.

  Reveal Answer Answer: B Next Question

• Question 10

  

  Users at Cloud Kicks want to see information that is more useful for their role on the Case page. How should a Platform Administrator make the pages more dynamic and easier to use?

  • Add component visibility filters to the components.
  • Include more tab components with filters.
  • Remove fields from the record details component.
  • Delete the extra components from the page.

  Reveal Answer Answer: A Next Question

Page: 1 / 30
Total Questions: 148

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