Microsoft MB-240 practice materials Questions Answers
Exam Code:
MB-240
Exam Name:
Microsoft Dynamics 365 for Field Service Exam
Last Update:
Jun 01,2026
217 Questions Answers Verified by Experts!
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Microsoft MB-240 Questions for Microsoft Dynamics 365 Certification Exam 2026
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Microsoft Dynamics 365 for Field Service MB-240 practice questions with explanations
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Total Questions: 173
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You are working for a heating, ventilation, and all conditioning (HVAC) service organization.The Held technicians in your organization are working in the Field Service mobile app. The technicians report that they are able to access customer assets, but unable to access functional location and customer asset hierarchy in offline mode.You need to ensure technicians can view the functional location and customer asset hierarchy in their mobile appWhat should you do?
Answer: B Next Question -
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
Answer: B, C Next Question -
You recently created a new schedule board tab.You need to ensure that only a subset of users can view this new tab.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.
Answer: B, C Next Question -
A field resource is given instructions on how to install the Field Service mobile app on an iPhone.After installing the app and signing in, the following message appears on their phone:'You're almost there.'You need to help the field resource access the mobile app.What should you do?
Answer: B Next Question -
All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Answer: A, B, C Next Question -
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.Does this meet the goal?
Answer: A Next Question -
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.One of your customers, Adventure Works, does not want one of your resources to be scheduled to workorders going forward. The resource must be able to be scheduled for other accounts.How can you achieve this goal?
Answer: B Next Question -
One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.You need to provide a recommendation about the Field Service customer experience portal. What should you recommend?
Answer: C Next Question -
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.Now, you want to connect the mobile app to the Production environmentWhich two actions should you take? Each correct answer presents a part of the solution.NOTE: Each correct selection is worth one point
Answer: B, D Next Question -
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.You need to configure the schedule board so that bookings are easily visible to the dispatchers.How can you configure Dynamics Field Services to increase booking visibility?
Answer: C Next Question
Total Questions: 173
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