PEOPLECERT ITIL-4-Specialist-High-velocity-IT practice materials Questions Answers

Exam Code:
ITIL-4-Specialist-High-velocity-IT
Exam Name:
ITIL 4 Specialist: High-velocity IT Exam
Last Update:
Jun 01,2026

96 Questions Answers Verified by Experts!


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Page: 1 / 20
Total Questions: 96

Questions & Answers PDF

• Question 1

  

  At which steps in the customer journey should the approach to authorizing and enabling the user to use service be defined ?

  • 35px;">Onboard and Co-create
  • I

  Reveal Answer Answer: A Next Question

• Question 2

  

  An organization introduced a dedicated team of supportagents, which answers questions, provides consultations and fulfils a range of predefined changes initiated by external users with higher levels of subscription.Which practice ensures effective fulfilment of these service actions?

  • k
  • 35px;">Service request management

  Reveal Answer Answer: B Next Question

• Question 3

  

  An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.Which method would be effective in ensuring that the change in focus is supported across the organization?

  • Identify key internal stakeholders and develop a communication plan to address their concerns
  • Ensure the company vision and mission are visible to everyone across the organization
  • Develop detailed service descriptions and design documentation
  • Survey key customers who recently moved to the cloud solution

  Reveal Answer Answer: A Next Question

• Question 4

  

  Which activity does a service provider carry out as part of the "explore step of the customer journey"?

  • k
  • 35px;">Analysing potential customers patterns of business activity

  Reveal Answer Answer: B Next Question

• Question 5

  

  which is an example of results-based measurement and reporting

  • Measuring and reporting the customer satisfaction with closed incidents
  • k

  Reveal Answer Answer: A Next Question

• Question 6

  

  A service provider has built a 'collaborative relationship' with a customer.Which activities are they MOST LIKELY to use to validate the services that are provided?

  • Joint service reviews of achievements of service targets
  • Continual tracking and analysis of the outcomes, costs, and risks
  • Review of costs of service provider technology upgrades
  • Ad-hoc joint service reviews of costs and benefits

  Reveal Answer Answer: A Next Question

• Question 7

  

  An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered. Which technique would allow this organization to BEST understand the external factors that could influence this decision?

  • the cynefin framework
  • PESTLE analysis

  Reveal Answer Answer: B Next Question

• Question 8

  

  Which TWO are examples that can be handled as service requests?

  • A customer asks a service provider to design an app for staff to submit vacation requests.
  • A staff member asks for a new barcode scanner from an internal IT department.
  • A manager requires swift changes to user access rights for an employee.
  • A service provider establishes a channel for users to submit emergency changes.
  • 35px;">l and 4
  • 35px;">2 and 4
  • 35px;">l and 3
  • 35px;">2 and 3

  Reveal Answer Answer: D Next Question

• Question 9

  

  A consumer organization is making significant changes to the technologies used by its employees, and is discussing those changes with its service provider.How can the service provider BEST demonstrate the capability to meet the needs of the consumer organization?

  • Be respectful of the consumer organization's decision to make these changes
  • Ensure there is adequate capacity to meet the increased demand of the changes
  • Ensure adequate knowledge and skills to support the customer's changes
  • Respond in a timely manner to the customer's enquiries

  Reveal Answer Answer: C Next Question

• Question 10

  

  The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application, and believe that it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.How can a 'service mindset' improve the situation?

  • > By encouraging users to understand the features of the new application, and how it can contribute to ^ achievement of the enterprise's objectives
  • d

  Reveal Answer Answer: A Next Question

Page: 1 / 20
Total Questions: 96

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