PEOPLECERT ITIL-4-Foundation practice materials Questions Answers

Exam Code:
ITIL-4-Foundation
Exam Name:
Foundation ITIL 4 Foundation Exam
Last Update:
Jun 01,2026

119 Questions Answers Verified by Experts!


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PEOPLECERT ITIL-4-Foundation Questions for PeopleCert ITIL Foundation Certification Exam 2026

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Page: 1 / 109
Total Questions: 542

Questions & Answers PDF

• Question 1

  

  What describes the steps needed to create and deliver a specific service to a consumer?

  • Service management
  • Practices
  • A value stream
  • Service level management

  Reveal Answer Answer: C Next Question

• Question 2

  

  Which statement about service requests is CORRECT?

  • Complex service requests should be dealt with as normal changes
  • Service requests that require simple workflows should be dealt with as incidents
  • Service requests require workflows that should use manual procedures and avoid automation
  • Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

  Reveal Answer Answer: D Next Question

• Question 3

  

  When should the effectiveness of a problem workaround be assessed?

  • Whenever the workaround is used
  • Whenever the problem is resolved
  • Whenever the workaround becomes a known error
  • Whenever the problem is prioritized

  Reveal Answer Answer: A Next Question

• Question 4

  

  Which practice has a purpose that involves creating closer, more collaborative relationships?

  • Suppler management
  • Information security management
  • Release management
  • Service configuration management

  Reveal Answer Answer: A Next Question

• Question 5

  

  Which practice recommends using tools for collaboration and the automated matching of symptoms?

  • Problem management
  • Service level management
  • Incident management
  • Service request management

  Reveal Answer Answer: C Next Question

• Question 6

  

  What should all 'continual improvement' decisions be based on?

  • Accurate and carefully analysed data
  • Details of how services are measured
  • A recent maturity assessment
  • An up-to-date balanced scorecard

  Reveal Answer Answer: A Next Question

• Question 7

  

  What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

  • The problem record is deleted
  • The problem remains in the known error status
  • A change request is submitted to change control
  • Problem management restores the service as soon as possible

  Reveal Answer Answer: B Next Question

• Question 8

  

  Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

  • Focus on value
  • Think and work holistically
  • Optimize and automate
  • Collaborate and promote

  Reveal Answer Answer: B Next Question

• Question 9

  

  Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

  • Relationship management
  • IT asset management
  • Release management
  • Service desk

  Reveal Answer Answer: B Next Question

• Question 10

  

  How should an organization prioritize incidents?

  • Ask the user for their preferred resolution timeframe.
  • Assess the availability of the appropriate support team.
  • Use an agreed classification which is based on the business impact of the incident.
  • Create an order of incidents based on the dates and times when they were logged.

  Reveal Answer Answer: C Next Question

Page: 1 / 109
Total Questions: 542

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