PEOPLECERT ITIL-4-DITS practice materials Questions Answers

Exam Code:
ITIL-4-DITS
Exam Name:
ITIL 4 Leader: Digital & IT Strategy Exam
Last Update:
Jun 01,2026

30 Questions Answers Verified by Experts!


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PEOPLECERT ITIL-4-DITS Questions for ITIL Certification Exam 2026

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ITIL 4 Leader: Digital & IT Strategy Exam ITIL-4-DITS practice questions with explanations

 

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Page: 1 / 6
Total Questions: 30

Questions & Answers PDF

• Question 1

  

  An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.Which is the BEST approach to ensure that suppliers and partners support these changes?

  • Technology replacement modernization
  • Uninterrupted delivery
  • Sourcing strategy
  • Organizational resilience

  Reveal Answer Answer: C Next Question

• Question 2

  

  An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

  • Digital positioning
  • Organizational disruption
  • Digital transformation
  • Operational technology

  Reveal Answer Answer: C Next Question

• Question 3

  

  Which is the BEST description of the relationship between organization's products, services, and resources?

  • An organization's services ate based on the organization's products
  • An organization's products are required for the execution of an activity
  • An organization's resources are combinations of the organization's products
  • An organization's resources are combinations of the organization's services

  Reveal Answer Answer: A Next Question

• Question 4

  

  Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

  • Cannibalism
  • Erosion
  • Concurrence
  • synergism

  Reveal Answer Answer: B Next Question

• Question 5

  

  An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

  • Employment laws effecting service provider staff
  • A mixed demographic of users with varied levels of IT skills
  • Knowledge and understanding of potential Innovative technology
  • Well-trained service desk staff with a broad set of skills

  Reveal Answer Answer: C Next Question

• Question 6

  

  An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.What should the insurance company consider NEXT to help resolve the situation?

  • Market relevance
  • Omnichannel delivery
  • Customer analytics
  • Customer feedback

  Reveal Answer Answer: C Next Question

• Question 7

  

  An organization is aiming to use an innovative social media platform to improve engagement with young consumers.What should the organization's strategy focus on?

  • Ecosystem disruption supported by operational excellence
  • Market relevance supported by ecosystem disruption
  • Customer and market relevance supported by operational excellence
  • Operational excellence supported by customer and market relevance

  Reveal Answer Answer: C Next Question

• Question 8

  

  An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

  • Deliver compulsory strategic awareness sessions regularly
  • Ensure there is one common communication channel for the strategy
  • Utilize metrics to ensure stall comply with the strategy
  • Tallor strategic communications to the stakeholders preferences

  Reveal Answer Answer: D Next Question

• Question 9

  

  Which statement about metrics is CORRECT?

  • Leading metrics ate difficult to measure, but easy to Influence
  • Lagging metrics are easy to measure and to influence
  • Legging metrics report what has been achieved
  • Lagging metrics predict what a is likely to happen in the future

  Reveal Answer Answer: B Next Question

• Question 10

  

  An organization strategy requires them to continually maintain market relevance.Which approach is the MOST relevant to achieve this objective?

  • Customer 360
  • Digital transformation
  • Employee 360
  • PESTLE analysis

  Reveal Answer Answer: A Next Question

Page: 1 / 6
Total Questions: 30

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