Genesys GE0-806 practice materials Questions Answers

Exam Code:
GE0-806
Exam Name:
GCP8-System Consultant, Genesys WFM Exam
Last Update:
Jun 01,2026

85 Questions Answers Verified by Experts!


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Page: 1 / 17
Total Questions: 85

Questions & Answers PDF

• Question 1

  

  You're experiencing OutOfMemory exceptions in the default installation of Tomcat, used exclusively for WFM Web application. Assuming that Tomcat configuration has not been modified since installation, what would be your troubleshooting strategy?

  • Review Tomcat configuration, -Xmx parameter
  • Review Tomcat configuration, -Xms parameter
  • Review memory utilization by operating system
  • Install additional memory for Tomcat host

  Reveal Answer Answer: D Next Question

• Question 2

  

  Which of the following Agent tasks can be configured as an activity?Choose 3 answers

  • Answering Inbound calls Monday to Friday in a Working Hours
  • Paperwork done the last hour of each shift
  • Training on request
  • Opening doors everyday for 2 hours in the morning
  • No call no show

  Reveal Answer Answer: A, B, D Next Question

• Question 3

  

  What is the duration for an interaction volume Template?

  • 1 day
  • 1 week
  • l month
  • l year

  Reveal Answer Answer: D Next Question

• Question 4

  

  In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non-adherent?

  • Alarm notification
  • Alarm Threshold
  • End before Threshold
  • Start after Threshold

  Reveal Answer Answer: C Next Question

• Question 5

  

  What is the maximum size of the database you have backup using the WFM DB Utility?

  • 1GB
  • 2GB
  • 1TB
  • 1PB

  Reveal Answer Answer: B Next Question

• Question 6

  

  Which of the following interfaces can be localized without any programming knowledge? Choose 2 answers

  • WFM Database Utility
  • WFM Configuration Utility
  • WFM Web for Agents
  • WFM Web for Supervisors

  Reveal Answer Answer: B, D Next Question

• Question 7

  

  Which of the following access rights can be configured in WFM Configuration utility?Choose 4 answers

  • Access to Agent Groups
  • Access to Teams
  • Agent access to WFM Web for Agents
  • Access to WFM reports
  • Access to Master Schedule
  • Publish Forecast

  Reveal Answer Answer: A, C, D, F Next Question

• Question 8

  

  What is the default start step when adding a new Shift?

  • 5 minutes
  • 15 minutes
  • 30 minutes
  • 1 hour

  Reveal Answer Answer: A Next Question

• Question 9

  

  Which statements are correct? Choose 2 answers

  • AnAgent can put a vacation request on a Waiting list.
  • There can be many Time off Rules defined, but an Agent can have only one Time Off Rule assigned at a time.
  • An Agent can trade a 'Shift' for a 'Day Off'.
  • An Agent can trade a 'Shift' for a 'Vacation'.

  Reveal Answer Answer: B, D Next Question

• Question 10

  

  What is the maximum number of contracts which can be created and used in WFM?

  • 30
  • 100
  • 500
  • No Limit

  Reveal Answer Answer: A Next Question

Page: 1 / 17
Total Questions: 85

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