Genesys GCX-GCD practice materials Questions Answers

Exam Code:
GCX-GCD
Exam Name:
Genesys Cloud CX: Developer Certification Exam
Last Update:
Jun 01,2026

57 Questions Answers Verified by Experts!


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Genesys GCX-GCD Questions for Genesys Cloud CX Certifications Certification Exam 2026

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Page: 1 / 12
Total Questions: 57

Questions & Answers PDF

• Question 1

  

  Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.What are the prerequisites to perform this task? (Choose two.)

  • You must know the exact coordinates of the new building.
  • You must have images of all the users located at the new location.
  • You must collect general information such as building address number of floors, location contact information, etc.
  • You must have the basic profile data for all users at the new location.
  • You must have Admin rights to Genesys Cloud CX.

  Reveal Answer Answer: C,E Next Question

• Question 2

  

  As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.

  • True
  • False

  Reveal Answer Answer: A Next Question

• Question 3

  

  The typing notifications can be sent to the chat window using a POST with the .

  • Member ID
  • Conversation ID + Session ID
  • Conversation ID + Member ID
  • Conversation ID + Member ID +Session ID

  Reveal Answer Answer: C Next Question

• Question 4

  

  A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.What is the most likely reason for this?

  • The user may have deleted the icon.
  • The user is not assigned the appropriate role.
  • The user's phone is unplugged.
  • The Phone number is being used by a different user.

  Reveal Answer Answer: B Next Question

• Question 5

  

  Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

  • Documents
  • Activity
  • Directory
  • Location

  Reveal Answer Answer: C Next Question

• Question 6

  

  You can add a new Prompt using API endpoints.

  • True
  • False

  Reveal Answer Answer: A Next Question

• Question 7

  

  Which ACD routing method routes an interaction to the next available agent?

  • BullseyeACD
  • Standard ACD
  • Preferred Agent
  • Disregard Skills. Next Agent

  Reveal Answer Answer: B Next Question

• Question 8

  

  Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

  • Performance > Workspace > Dashboards
  • Performance > Overview (Evaluations]
  • Admin > Contact Center
  • Admin > Quality

  Reveal Answer Answer: A Next Question

• Question 9

  

  When you reply to an email message, you can attach a file to send with the email reply. What is the maximum message size, including attachments? How can you work around this limitation?

  • 40 MB per message (after base64 encoding) with no workaround
  • 40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.
  • 20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.
  • 20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.
  • 5 MB per message (after base64 encoding) with no workaround.

  Reveal Answer Answer: B Next Question

• Question 10

  

  You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

  • True
  • False

  Reveal Answer Answer: A Next Question

Page: 1 / 12
Total Questions: 57

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