Genesys GCX-ARC practice materials Questions Answers

Exam Code:
GCX-ARC
Exam Name:
Genesys Cloud CX: Architect Certification Exam
Last Update:
Jun 01,2026

60 Questions Answers Verified by Experts!


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Genesys GCX-ARC Questions for Genesys Certified Professional Certification Exam 2026

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Page: 1 / 12
Total Questions: 60

Questions & Answers PDF

• Question 1

  

  Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

  • True
  • False

  Reveal Answer Answer: A Next Question

• Question 2

  

  Which function is used as part of the decision to route to a different location based on the domain of the sender’s email address?

  • MakeEmailAddress()
  • EmailAddressLocalPart()
  • EmailAddressDomainPart()
  • EmailAddressDomain()

  Reveal Answer Answer: C Next Question

• Question 3

  

  You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.

  • Data Table Lookup
  • Collect Input
  • Collect Data
  • Call Data Action

  Reveal Answer Answer: B Next Question

• Question 4

  

  Which function returns a new instance of DateTime initialized with the specified values?

  • MakeDateTime()
  • MakeDuration()
  • AddDuration()
  • ToDateTime()

  Reveal Answer Answer: D Next Question

• Question 5

  

  Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

  • DTMF
  • CRM
  • IVR
  • Telephony

  Reveal Answer Answer: C Next Question

• Question 6

  

  What browsers are supported for use with all Genesys Cloud features? (Choose two.)

  • Internet Explorer
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Avant

  Reveal Answer Answer: B,C Next Question

• Question 7

  

  A system that routes interactions based on an algorithm which determines the best available agent for an interaction

  • Architect
  • Automatic Call Distribution
  • Call Routing
  • Scheduling

  Reveal Answer Answer: B Next Question

• Question 8

  

  Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

  • Collect Input
  • Set Screen Pop
  • Call Data Action
  • Set UUI Data

  Reveal Answer Answer: B Next Question

• Question 9

  

  Which definition matches the ACD Evaluation Method Best Available Skills?

  • Looks for the first available agent and ignores any skill requirements
  • Matches the interaction to the first available agent who has all of the requested skills
  • Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent’s proficiency rating for each of the requested skills

  Reveal Answer Answer: C Next Question

• Question 10

  

  Which speech recognition feature is enabled by default for new Inbound call flows?

  • Enable speech recognition for the entire flow
  • Company Directory speech recognition
  • Complete match timeout
  • Incomplete match timeout

  Reveal Answer Answer: B Next Question

Page: 1 / 12
Total Questions: 60

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