Genesys GCP-GCX practice materials Questions Answers

Exam Code:
GCP-GCX
Exam Name:
Genesys Cloud CX Certified Professional – Consolidated Exam
Last Update:
Jun 01,2026

142 Questions Answers Verified by Experts!


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Page: 1 / 22
Total Questions: 110

Questions & Answers PDF

• Question 1

  

  Genesys Cloud CX tracks metric statistics in __________ minute intervals.

  • 20
  • 30
  • 45
  • 10

  Reveal Answer Answer: B Next Question

• Question 2

  

  Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues. Which of the following views can help Eva identify such issues?

  • Agents Wrap-Up Interval Detail
  • Agents Schedule Detail
  • Agents Evaluation Detail
  • Agents Interactions Detail

  Reveal Answer Answer: D Next Question

• Question 3

  

  Instant messaging costs are significantly less than long-distance phone conversations.

  • True
  • False

  Reveal Answer Answer: A Next Question

• Question 4

  

  What is the distinguishing feature between queues and groups?

  • Queues can have agents as members, while groups cannot.
  • Both queues and groups have the same ACD capabilities.
  • Unlike groups, queues allow for more complex scenarios like skill-based routing.
  • Queues can be used in Architect flows, while groups cannot.

  Reveal Answer Answer: C Next Question

• Question 5

  

  Which of the following best defines the performance view for Queues?

  • Used to monitor real-time contact center metrics.
  • Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • Used to view historical data only.

  Reveal Answer Answer: C Next Question

• Question 6

  

  Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event that an active Edge fails or goes offline for routinemaintenance, this configuration ensures that you can:

  • Place and receive both ACD and non-ACD calls.
  • Place ACD and non-ACD calls, but not receive.
  • Receive ACD and non-ACD calls, but not place.
  • Place and receive ACD calls; non-ACD calls can neither be place nor received.

  Reveal Answer Answer: A Next Question

• Question 7

  

  Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

  • Performance > Workspace > Dashboards
  • Performance > Overview (Evaluations)
  • Admin > Contact Center
  • Admin > Quality

  Reveal Answer Answer: B Next Question

• Question 8

  

  Which ofthe following best defines the performance view for Agents?

  • Used to monitor real-time contact center metrics.
  • Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  • Used to view historical data only.

  Reveal Answer Answer: C Next Question

• Question 9

  

  Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

  • Disable Location Detection
  • Password Expiration
  • Disable Genesys Cloud CX Login
  • Open Admission

  Reveal Answer Answer: D Next Question

• Question 10

  

  You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email. Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

  • Resend the invite.
  • AddJohn to Genesys Cloud CX again so that a new invitation will be generated.
  • Submit a ticket to Genesys Cloud CX support.
  • Tell John to be patient and wait for the email to arrive.

  Reveal Answer Answer: A Next Question

Page: 1 / 22
Total Questions: 110

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