Genesys GCP-GC-REP practice materials Questions Answers

Exam Code:
GCP-GC-REP
Exam Name:
Genesys Cloud Certified Professional – Reporting and Analytics Exam
Last Update:
Jun 01,2026

35 Questions Answers Verified by Experts!


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Page: 1 / 7
Total Questions: 34

Questions & Answers PDF

• Question 1

  

  While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

  • Yes
  • No

  Reveal Answer Answer: A Next Question

• Question 2

  

  Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)

  • Offer
  • Answer%
  • Service Level%
  • ASA
  • Avg Handler
  • Avg Wait
  • Hold
  • Transfer

  Reveal Answer Answer: A, B, C, D, F Next Question

• Question 3

  

  How can we monitor the real-time statistics for all queues?

  • Performance > Queues Activity
  • Performance > My Queues Activity
  • Performance > Queues Performance
  • Performance > Queues

  Reveal Answer Answer: A Next Question

• Question 4

  

  Which of the following are available report file formats for export? (Choose three.)

  • .doc
  • .xls
  • .txt
  • .docx
  • .xlsx
  • .pdf

  Reveal Answer Answer: A, B, F Next Question

• Question 5

  

  The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for.

  • 14 days
  • 90 days
  • 7 days
  • 30 days

  Reveal Answer Answer: A Next Question

• Question 6

  

  Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

  • Agents
  • Queues Activity
  • Skills Performance
  • Interactions

  Reveal Answer Answer: C Next Question

• Question 7

  

  Which of the following reports are aggregated daily? (Choose two.)

  • Agent Metrics Export Report
  • Agent Metrics Report
  • Agent Login-Logout Details Report
  • Agent Quality Details Report

  Reveal Answer Answer: B, C Next Question

• Question 8

  

  How is an Incoming Call represented in reports?

  • Inbound
  • Incoming
  • Offered
  • Calls Received

  Reveal Answer Answer: A Next Question

• Question 9

  

  Which definition matches the performance and activity views for Queues?

  • Used to monitor real-time contact center metrics.
  • Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
  • Used to view historical data only.
  • Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

  Reveal Answer Answer: E Next Question

• Question 10

  

  Which report calculates a Monthly Service Level?

  • Queue Metrics Report
  • Queue Wrap-up Summary Report
  • Queue Metrics Summary Report
  • Queue Metrics Interval Report

  Reveal Answer Answer: C Next Question

Page: 1 / 7
Total Questions: 34

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