Genesys GCP-GC-ADM practice materials Questions Answers

Exam Code:
GCP-GC-ADM
Exam Name:
Genesys Cloud Certified Professional – Contact Center Admin Exam
Last Update:
Jun 01,2026

60 Questions Answers Verified by Experts!


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Page: 1 / 12
Total Questions: 60

Questions & Answers PDF

• Question 1

  

  Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

  • Employee
  • Master Admin
  • Genesys Cloud User
  • Admin
  • Telephony Admin

  Reveal Answer Answer: 1,,4 Next Question

• Question 2

  

  What browsers are supported for use with all Genesys Cloud features? (Choose two.)

  • Internet Explorer
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Avant

  Reveal Answer Answer: 2,,3 Next Question

• Question 3

  

  What is a critical

  • Critical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.
  • Critical Questions are Questions that the agent must answer.
  • Critical Questions are multiple choice Questions that have a higher weight than non-critical Questions.
  • If answered ''No'', critical Questions will result in an evaluation score of zero for the interaction.

  Reveal Answer Answer: 1 Next Question

• Question 4

  

  Which option provides the ability for an email interaction to be interrupted by voice?

  • Admin>Contact Center>Utilization
  • Admin>Contact Center>ACD Skills
  • Admin>Routing>Emergencies
  • Admin>Routing>Disconnect Interactions

  Reveal Answer Answer: 1 Next Question

• Question 5

  

  Which definition matches the After Call Work option Mandatory, Discretionary?

  • The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  • The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
  • The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
  • The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

  Reveal Answer Answer: 2 Next Question

• Question 6

  

  A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

  • Skill
  • Time since they last handled an ACD interaction
  • Cost
  • Department

  Reveal Answer Answer: 1 Next Question

• Question 7

  

  What would you select from the Performance menu to view real-time statistics for all active campaigns?

  • Scripts
  • Campaign Management
  • Outbound Campaigns
  • Schedules

  Reveal Answer Answer: 3 Next Question

• Question 8

  

  If you navigate away from the page without saving the Script, you will not lose any work you have completed.

  • True
  • False

  Reveal Answer Answer: 1 Next Question

• Question 9

  

  Why must you create queues for ACD functionality to work?

  • Queues are the waiting lines for the agents who will be assigned interactions through ACD
  • Queues provide ACD with a means to determine the skill level requirement of an interaction
  • Queues are the waiting lines for interactions that are routed using ACD
  • Queues match agents to an appropriate interaction using ACD

  Reveal Answer Answer: 4 Next Question

• Question 10

  

  The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

  • The maximum capacity that an agent may handle simultaneously for each supported media type
  • The after call work time for each media type
  • The length of time that an agent may spend on each media type
  • The number of different media types that an agent may handle simultaneously
  • The media types that can interrupt current interactions that an agent is handling

  Reveal Answer Answer: 1,,4,,5 Next Question

Page: 1 / 12
Total Questions: 60

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