Salesforce FSL-201 practice materials Questions Answers
Exam Code:
FSL-201
Exam Name:
Implementing Field Service Lightning Exam
Last Update:
Jun 01,2026
163 Questions Answers Verified by Experts!
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Salesforce FSL-201 Questions for Field Service Lightning Consultant Certification Exam 2026
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Total Questions: 105
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Universal Containers (UC) product named Widget 1 should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on Widget 1 at their location. What should be implemented to ensure the customers case automatically receives remote technical support?
Answer: C Next Question -
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?
Answer: C Next Question -
Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?
Answer: B Next Question -
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
Answer: C Next Question -
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?
Answer: C Next Question -
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?
Answer: A Next Question -
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
Answer: C, ,D Next Question -
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
Answer: B, ,D Next Question -
Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
Answer: A, ,D Next Question -
Which two configurations can companies add to brand the Field Service mobile app?
Answer: B Next Question
Total Questions: 105
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