Salesforce FSL-201 practice materials Questions Answers

Exam Code:
FSL-201
Exam Name:
Implementing Field Service Lightning Exam
Last Update:
Jun 01,2026

163 Questions Answers Verified by Experts!


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Salesforce FSL-201 Questions for Field Service Lightning Consultant Certification Exam 2026

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Page: 1 / 21
Total Questions: 105

Questions & Answers PDF

• Question 1

  

  Universal Containers (UC) product named Widget 1 should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on Widget 1 at their location. What should be implemented to ensure the customers case automatically receives remote technical support?

  • Create an Entitlement Template on the Product.
  • Create a Workflow Rule on the Case.
  • Create a Milestone on the Product.
  • Create a Visualforce Page on the Case.

  Reveal Answer Answer: C Next Question

• Question 2

  

  Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

  • Match Fields B. Required Resource C. Match Boolean D. Preferred Resource
  • Required Resource
  • Match Boolean
  • Preferred Resource

  Reveal Answer Answer: C Next Question

• Question 3

  

  Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

  • First time fix rate: The percentage of on-site service requests resolved on the first visit. B. Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month. C. Average time to repair: The average time required to repair or install as asset. D. Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.
  • Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.
  • Average time to repair: The average time required to repair or install as asset.
  • Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

  Reveal Answer Answer: B Next Question

• Question 4

  

  Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

  • Set up Service Locations, Set up Location Skills, Define Work Types B. Define Work Types, Define Work Order Status, Set up Resource Skills C. Define Skills, Set up Skill Requirements, and Set up Resources Skills D. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
  • Define Work Types, Define Work Order Status, Set up Resource Skills
  • Define Skills, Set up Skill Requirements, and Set up Resources Skills
  • Set up Skill Requirements, Define Work Types, Set up Routing Rules.

  Reveal Answer Answer: C Next Question

• Question 5

  

  Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

  • Create a recurring Service Appointment B. Create Resource Absences every day. C. Use appropriate Resource Operating Hours. D. Use the Resource Availability Rule.
  • Create Resource Absences every day.
  • Use appropriate Resource Operating Hours.
  • Use the Resource Availability Rule.

  Reveal Answer Answer: C Next Question

• Question 6

  

  Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

  • Validation Rules and Work Types B. Work Types and Skill Requirements C. Milestones and Service Appointments D. Skill Requirements and Entitlements
  • Work Types and Skill Requirements
  • Milestones and Service Appointments
  • Skill Requirements and Entitlements

  Reveal Answer Answer: A Next Question

• Question 7

  

  Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

  • Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer. B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order. C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM. D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
  • Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
  • Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the
  • BoM.
  • Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

  Reveal Answer Answer: C, ,D Next Question

• Question 8

  

  Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

  • Create operating hours for the Service Appointment.
  • Create operating hours for the Service Resource.
  • Create operating hours for the Optimization Engine.
  • Create operating hours for the Service Territory.

  Reveal Answer Answer: B, ,D Next Question

• Question 9

  

  Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

  • Technician hours at client location.
  • Technician work orders completed
  • Technician hours traveling
  • Technician hours per day.

  Reveal Answer Answer: A, ,D Next Question

• Question 10

  

  Which two configurations can companies add to brand the Field Service mobile app?

  • Company logo B. Company Colors C. Company style sheets D. Company address
  • Company Colors
  • Company style sheets
  • Company address

  Reveal Answer Answer: B Next Question

Page: 1 / 21
Total Questions: 105

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