Salesforce Field-Service-Consultant practice materials Questions Answers

Exam Code:
Field-Service-Consultant
Exam Name:
Salesforce Certified Field Service Consultant Exam
Last Update:
Jun 01,2026

163 Questions Answers Verified by Experts!


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Salesforce Field-Service-Consultant Questions for Field Service Lightning Consultant Certification Exam 2026

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Page: 1 / 33
Total Questions: 163

Questions & Answers PDF

• Question 1

  

  A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute. Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians? Choose 2 answers

  • Reshuffle
  • Group Nearby
  • Resource Schedule Optimization
  • In-day Optimization

  Reveal Answer Answer: A,D Next Question

• Question 2

  

  Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application. Which approach should a Consultant recommend to meet the requirement?

  • Define a Visualforce page that creates a new Service Appointment record.
  • Define a Quick Action that creates a new Work Order record.
  • Define a Quick Action that creates a new Service Appointment record.
  • Define a Visualforce page that creates a new Work Order record.

  Reveal Answer Answer: B Next Question

• Question 3

  

  Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)

  • Products Required for Work Orders
  • Products Required for Service Appointments
  • Products Required for Work Order Line Items
  • Products Required for Service Resources

  Reveal Answer Answer: A,C Next Question

• Question 4

  

  Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits. How should the consultant configure this?

  • Create the products and the installation kits as unsterilized inventory.
  • Create the products and the installation kits as serialized inventory.
  • Creak the products as serialized inventory and the installation kits as unsterilized inventory.
  • Create the products and the installation kits as a single serialized product.

  Reveal Answer Answer: C Next Question

• Question 5

  

  Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Which configuration steps should 8 Conzultant take to meet this requirement?

  • Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
  • Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.
  • Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.
  • Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

  Reveal Answer Answer: D Next Question

• Question 6

  

  Universal Containers currently tracks its customers' entitlements to support utilizing Salesforce Service Cloud. Service calls that require a Technician to go to the customer's location require the creation of a Work Order. Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created. On which object should the Consultant define a Quick Action to create the Work Order?

  • Entitlement
  • Opportunity
  • Case
  • Contact

  Reveal Answer Answer: C Next Question

• Question 7

  

  Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

  • Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
  • Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
  • Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
  • Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

  Reveal Answer Answer: C,D Next Question

• Question 8

  

  Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources. Which license types and quantities should the consultant recommend?

  • 100 contractors 100 contractors
  • 25 contractors 75 contractors 25 contractors
  • 25 contractors 100 contractors

  Reveal Answer Answer: B Next Question

• Question 9

  

  Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time. How could the Service Resource’s Time Sheet be configured to track the total time spent on each step? A, Relate the Time Sheet Entries to the Service Appointment. B. Relate the Time Sheet to the Service Appointment. C. Relate the Time Sheet to the Work Order Line Item. D. Relate the Time Sheet Entries to the Work Order Line Item.

  • Relate the Time Sheet to the Service Appointment.
  • Relate the Time Sheet to the Work Order Line Item.
  • Relate the Time Sheet Entries to the Work Order Line Item.

  Reveal Answer Answer: D Next Question

• Question 10

  

  Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

  • Create a product item and enter the serial numbers in the related list.
  • Create a product item with all the serial numbers in the notes section.
  • Create a product item for each door lock utilizing standard fields.
  • Create a product item and enter the Technicians’ lock quantity.

  Reveal Answer Answer: C Next Question

Page: 1 / 33
Total Questions: 163

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