Salesforce Energy-and-Utilities-Cloud practice materials Questions Answers

Exam Code:
Energy-and-Utilities-Cloud
Exam Name:
Salesforce Energy and Utilities Cloud Accredited Professional Exam
Last Update:
Jun 01,2026

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Page: 1 / 8
Total Questions: 40

Questions & Answers PDF

• Question 1

  

  A customer is ready to install the managed package for Energy and Utilities Cloud.Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

  • Product Scheduling
  • Revenue Scheduling
  • Quantity Scheduling
  • Inventory Scheduling

  Reveal Answer Answer: A, ,C Next Question

• Question 2

  

  An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performanceWhich object is used to store this data?

  • Service Account
  • Account
  • Bill
  • Statement

  Reveal Answer Answer: C Next Question

• Question 3

  

  When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:Identify the callerProvide answers to questions about billing. consumption, and paymentsAdd meter readingsManage user complaints.Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan. Which two functionalities should the consultant use to achieve this?

  • Configure the Energy and Utilities Contact Center Console available m the process horary
  • Configure a custom Salesforce Service Cloud console.
  • Configure custom OmniScripts and FlexCards to cover the requirements.
  • Assign the relevant lightning pages to the energy company's service agent user profile

  Reveal Answer Answer: A, ,C Next Question

• Question 4

  

  An energy company is looking to track relationships with their electricity and gas business-to- consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.Which two functionalities should the energy and utilities consultant use for the customer data model?

  • Use the Account Contact Relation object
  • Use the Consumer Account record type
  • Enable Person Accounts to model consumers.
  • Use Contacts just for B2B scenarios.

  Reveal Answer Answer: B, ,C Next Question

• Question 5

  

  An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost- effective approach to maximize the return on investment.Which two courses of action should the consultant recommend?

  • Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
  • First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
  • To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
  • Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.

  Reveal Answer Answer: A,B Next Question

• Question 6

  

  An energy company wants to calculate the estimated monthly amount a customer needs to pay. How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

  • Using onetime price
  • Using monthly recurring price
  • Using a subscription pricing plan
  • Using usage price

  Reveal Answer Answer: D Next Question

• Question 7

  

  An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

  • Establish a testing and validation process to ensure that the data is accurate and complete
  • Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
  • Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
  • Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model

  Reveal Answer Answer: C Next Question

• Question 8

  

  Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?Accounts with RecordType Business are used to represent B2B customers.Accounts with RecordType Consumer are used to represent B2C customersPerson accounts are used to represent B2C customers.Accounts with RecordType Service are used to represent B28 customers

  • Accounts with RecordType "Business" are used to represent B2B customers. This RecordType is designed to capture information relevant to business accounts, including details specific to companies and organizations. B. Accounts with RecordType "Consumer" are used to represent B2C customers. This RecordType is tailored to individual consumers, focusing on personal account information and individual customer interactions.
  • This distinction in the data model facilitates the management of diverse customer types within the energy and utility sector, allowing for tailored interactions and services. Reference = Salesforce Energy and Utilities Cloud documentation provides insights into the data model, including the differentiation between B2B (Business) and B2C (Consumer) customers using specific RecordTypes, which is critical for managing customer relationships and data: https://developer.salesforce.com/docs/atlas.en- us.industries_energy_and_utilities.meta/industries_energy_and_utilities/

  Reveal Answer Answer: A, ,B Next Question

• Question 9

  

  How is the Energy and Utilities Cloud solution installed on an org?

  • Its included as part of core and will be deployed when licenses are purchased
  • Its installed as a managed package and unmanaged components
  • A specialized org that Salesforce creates with the solution installed is required
  • The functionality is unlocked based on the license types assigned to the org

  Reveal Answer Answer: B Next Question

• Question 10

  

  An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.What three things are needed to meet the requirement?

  • Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.
  • Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
  • Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
  • Develop or configure integration between Energy and Utilities Cloud and the energy company's customer informationsystem to get the monthly usage information
  • Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.

  Reveal Answer Answer: B, ,C, ,D Next Question

Page: 1 / 8
Total Questions: 40

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