ServiceNow CIS-SM practice materials Questions Answers

Exam Code:
CIS-SM
Exam Name:
Certified Implementation Specialist – Service Mapping Exam
Last Update:
Jun 01,2026

106 Questions Answers Verified by Experts!


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Page: 1 / 12
Total Questions: 60

Questions & Answers PDF

• Question 1

  

  Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

  • Quickly identifies any recent incidents that occurred on components of the impacted service.
  • Narrows down possible affected components when a service is impacted.
  • Helps reduce the number of unplanned changes in a customer environment.
  • Helps pinpoint code errors after a faulty application is identified.
  • Quickly identifies any recent changes performed on components of the impacted service.

  Reveal Answer Answer: 3, 4, 5 Next Question

• Question 2

  

  In Service Mapping, which one of the following must be available or created in advance, in order to be able to create a Discovery Pattern?

  • Process Classifier
  • Identification Rule
  • CI Type/Table
  • Application Service

  Reveal Answer Answer: 3 Next Question

• Question 3

  

  Which one of the following describes when the MID Server config.xml file is read and used?

  • Config.xml file updated and saved
  • Config.xml file created and saved
  • MID Server application stop
  • MID Server application start

  Reveal Answer Answer: 2 Next Question

• Question 4

  

  Which address is required for Service Mapping to discover a Load Balancer that does not previously exist in the CMDB?

  • Management IP address
  • MAC address
  • Public IP address
  • MIB address

  Reveal Answer Answer: 1 Next Question

• Question 5

  

  Which one of the following is a public IP Address?

  • 172.20.5.9
  • 225.16.0.5
  • 192.168.100.100
  • 10.0.6.8

  Reveal Answer Answer: 3 Next Question

• Question 6

  

  When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?

  • Set variable
  • Match
  • Create connection
  • Parse file

  Reveal Answer Answer: 4 Next Question

• Question 7

  

  Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string?Location,Denver,CO

  • Delimiter of a comma and position 3
  • Delimiter of Location, and position 2
  • Delimiter of Denver and position 2
  • Delimiter of a comma and position 2

  Reveal Answer Answer: 2 Next Question

• Question 8

  

  Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

  • Reduced ongoing service map maintenance effort as a result of automated map updates
  • Faster service issue resolution and reduced downtime due to better root cause analysis
  • Improved Software Asset Management capabilities
  • Reduction in effort to create service maps
  • Reduction in change related incidents due to improved service visibility during change planning
  • More accurate alerts from monitoring tools

  Reveal Answer Answer: 3, 4, 5, 6 Next Question

• Question 9

  

  In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?

  • Task, Description, Created
  • Node, Type, Resource, Number
  • Source, Number, Task
  • Source, Node, Type, Resource

  Reveal Answer Answer: 4 Next Question

• Question 10

  

  Which one of the following Regular Expressions could be used to parse the value 5.2.0 from the string?

  • Version (\.*)
  • Version\s+(\d+\.\d+\.\d+)
  • Version (\d+)
  • Version (\d+).(\d+).(\d+)

  Reveal Answer Answer: 1 Next Question

Page: 1 / 12
Total Questions: 60

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