ServiceNow CIS-ITSM practice materials Questions Answers

Exam Code:
CIS-ITSM
Exam Name:
Certified Implementation Specialist – IT Service Management Exam
Last Update:
Jun 01,2026

184 Questions Answers Verified by Experts!


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ServiceNow CIS-ITSM Questions for Certified Implementation Specialist Certification Exam 2026

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Page: 1 / 35
Total Questions: 172

Questions & Answers PDF

• Question 1

  

  When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

  • Stage labels and names can be changed
  • States for the requested item records can be renamed
  • Define a Service Level Agreement for a stage
  • Estimated durations can be set

  Reveal Answer Answer: A, D Next Question

• Question 2

  

  Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.What feature would you use to meet this requirement?

  • State Model
  • Workflow Dashboard
  • Action Modeler
  • Task Creator
  • Flow Designer

  Reveal Answer Answer: E Next Question

• Question 3

  

  Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

  • It is designed to follow the ITIL4 standard
  • There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
  • It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
  • There is no Closed state. Problem records are moved to Completed

  Reveal Answer Answer: C Next Question

• Question 4

  

  A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

  • Only users with sn_known_error_write can create Known Error articles
  • The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause
  • Users with sn_problem_write can create known error articles, but not articles for other knowledge bases
  • The Known Error knowledge articles use a template, which includes the Workaround and the Cause

  Reveal Answer Answer: D Next Question

• Question 5

  

  Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

  • Cls defined directly in cmdb_ci_computer and all parent classes
  • Just GIs defined directly in cmdb_cl_computer
  • Cls defined directly in cmdb_ci_compulet and all child classes

  Reveal Answer Answer: C Next Question

• Question 6

  

  The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

  • New. Work: m progress Escalated Communicated
  • Proposed. Accepted Rejected Cancelled
  • Proposed Received eCAB Convened Closed
  • Proposed Accepted Reacted Reopened

  Reveal Answer Answer: B Next Question

• Question 7

  

  Where are the timeframe conditions for sending an SLA breach warning notification defined?

  • SLA definition record
  • Default SLA flow
  • SLA Properties application
  • SLA trigger conditions

  Reveal Answer Answer: B Next Question

• Question 8

  

  Incidents are stored what table?

  • Incident [incident]
  • Incident [sn_task_incident]
  • Incident [sn_incident]
  • Incident [task_incident]

  Reveal Answer Answer: B Next Question

• Question 9

  

  On an incident record, where are the fields that appear on the caller lookup select box defined?

  • The ref_ac_column attribute from the dictionary entry
  • The Caller lookup field on the [user] table
  • The ref_contributions attribute on the caller lookup form
  • The form design of the caller lookup form

  Reveal Answer Answer: A Next Question

• Question 10

  

  If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

  • The agent is prompted to select the Assignment group
  • An error is displayed indicating the agent must manually assign the incident
  • The Assignment group field will not populate
  • The Assignment group field automatically populates with the agent's primary group

  Reveal Answer Answer: A Next Question

Page: 1 / 35
Total Questions: 172

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