ServiceNow CIS-FSM practice materials Questions Answers

Exam Code:
CIS-FSM
Exam Name:
ServiceNow Certified Implementation Specialist – Field Service Management Exam
Last Update:
Jun 01,2026

86 Questions Answers Verified by Experts!


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ServiceNow CIS-FSM Questions for Certified Implementation Specialist Certification Exam 2026

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Total Questions: 0

Questions & Answers PDF

• Question 1

  

  Where can dispatchers view real-time locations of agents?

  • Agent map
  • My task map
  • Manager map
  • Dispatch map

  Reveal Answer Answer: A Next Question

• Question 2

  

  Reactive, Planned, and Predictive are examples of what?

  • Work order templates
  • Field service products
  • Field service models
  • ServiceNow maturity levels

  Reveal Answer Answer: C Next Question

• Question 3

  

  What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

  • Work Order Qualification
  • Circular relationships
  • Work Order Dependencies
  • Work order templates

  Reveal Answer Answer: C Next Question

• Question 4

  

  In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?

  • Not Assigned
  • Unassigned
  • Reassigned
  • Assigned

  Reveal Answer Answer: A Next Question

• Question 5

  

  Which operational role typically creates personal events for an agent's calendar?

  • wm_manager
  • wm_agent
  • wm_dispatcher
  • wm_admin

  Reveal Answer Answer: B Next Question

• Question 6

  

  Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)

  • Type of work not preferred
  • Skills mismatch
  • Not a preferred customer
  • Parts unavailable

  Reveal Answer Answer: B, ,D Next Question

• Question 7

  

  When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?

  • Matching Skills for Dynamic Scheduling
  • Matching Mandatory Skills for Dynamic Scheduling
  • Matching Skills Level Gap for Dynamic Scheduling
  • Matching Skills - Mandatory Skills Support

  Reveal Answer Answer: B Next Question

• Question 8

  

  What does it mean when you set a work order task as an upstream task?

  • The downstream task must he approved before completing an upstream task
  • The task must he completed before any downstream tasks can be started
  • The task is dependent on another work order request
  • The task cannot he started until any upstream tasks have been completed

  Reveal Answer Answer: B Next Question

• Question 9

  

  As it pertains to the Agent Feedback feature, ServiceNow calculates the average rating of a field agent and stores it in which table?

  • kb_feedback_task_metric
  • wm_agent_rating
  • com_feedback
  • asmt_metric

  Reveal Answer Answer: B Next Question

• Question 10

  

  What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

  • Calc Estimated Duration Assigned to
  • Process Dynamic Scheduling Auto Assignment
  • Show Auto Route
  • Optimize Task Routing

  Reveal Answer Answer: D Next Question

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