Salesforce Certified-Business-Analyst practice materials Questions Answers

Exam Code:
Certified-Business-Analyst
Exam Name:
Salesforce Certified Business Analyst Exam
Last Update:
Jun 01,2026

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Salesforce Certified-Business-Analyst Questions for Business Analyst Certification Exam 2026

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Page: 1 / 55
Total Questions: 273

Questions & Answers PDF

• Question 1

  

  An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,What should the business analyst do first before a future state is proposed to key stakeholders?

  • Manage project integrations with the technical team.
  • Discuss project trade-offs with the executive sponsor.
  • Hold a kickoff meeting to set expectations with the project team.

  Reveal Answer Answer: C Next Question

• Question 2

  

  The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.What should the BA do to resolve these challenges with the release team?

  • Associate each set of metadata -changes to the corresponding user story.
  • Provide detailed test cases to validate the functional requirements
  • Involve the stakeholders in the business requirements gathering sessions.

  Reveal Answer Answer: A Next Question

• Question 3

  

  Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac. Which activity will be mast impacted by breaking down the user stories?

  • Estimation
  • Defining the persona
  • Acceptance criteria

  Reveal Answer Answer: A Next Question

• Question 4

  

  Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.What should the BA include in these requirements?

  • Detailed documentation of technical solution
  • Test scripts to validate requirements
  • High-level description of required functionality

  Reveal Answer Answer: C Next Question

• Question 5

  

  Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.Which tool should the BA use to capture all launches of the current state?

  • Journey Mapping
  • Process Mapping
  • Whiteboarding

  Reveal Answer Answer: B Next Question

• Question 6

  

  A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.How does whiteboarding help the BA collaborate with multiple stakeholders?

  • It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts as the business requirements document.
  • It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation while maintaining engagement.
  • It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring everyone to meet and discuss together.

  Reveal Answer Answer: B Next Question

• Question 7

  

  Which permission is required to create, delete, refresh or activate a Sandbox?

  • Sandbox Editor
  • Environment Manager
  • System Administrator
  • Manage Sandbox

  Reveal Answer Answer: D Next Question

• Question 8

  

  Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.What should the BA do?

  • Focus on the task at hand instead of on individual team members.
  • Avoid exposing one's own mistakes to the team.
  • Tell the truth in difficult situations.

  Reveal Answer Answer: C Next Question

• Question 9

  

  Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate.How is the success rate calculated?

  • Number of failed test cases divided by total number of test cases
  • Total number of test cases divided by number of passed test cases
  • number of passed test cases divided by total number of test cases

  Reveal Answer Answer: C Next Question

• Question 10

  

  Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.What is another important item the BA should look for in the UAT plan?

  • Estimated cost
  • Timelines
  • Process maps

  Reveal Answer Answer: B Next Question

Page: 1 / 55
Total Questions: 273

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