SAP C_C4H51_2405 practice materials Questions Answers

Exam Code:
C_C4H51_2405
Exam Name:
SAP Certified Associate – Implementation Consultant – SAP Service Cloud Exam
Last Update:
Jun 01,2026

80 Questions Answers Verified by Experts!


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Page: 1 / 16
Total Questions: 80

Questions & Answers PDF

• Question 1

  

  Which element do you need to maintain to use maintenance plans?

  • Scoping
  • Fine-tuning
  • Condition attribute
  • Installed base

  Reveal Answer Answer: D Next Question

• Question 2

  

  Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

  • Determination of involved parties
  • SLA Determination
  • Party roles
  • Delegation rules

  Reveal Answer Answer: A, ,C Next Question

• Question 3

  

  Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?Note: There are 2 correct answers to this question.

  • Service contracts
  • Installed bases
  • Contacts
  • Registered products

  Reveal Answer Answer: A, ,B Next Question

• Question 4

  

  Which of the following describes how permissions work in SAP Service Cloud?

  • Restricted access rights override any unrestricted access you have defined.
  • Unrestricted access rights override any restrictions you have defined.
  • If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
  • You can decide if the access rights should override any defined restrictions for each view.

  Reveal Answer Answer: B Next Question

• Question 5

  

  Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

  • IDoc
  • OData
  • RFC
  • SOAP

  Reveal Answer Answer: B, ,D Next Question

• Question 6

  

  Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

  • Account
  • Product
  • Account hierarchy
  • Employee

  Reveal Answer Answer: A Next Question

• Question 7

  

  Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

  • Business role
  • Territories
  • Measurement and reading
  • Employee

  Reveal Answer Answer: A, ,B Next Question

• Question 8

  

  What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • Routing rules can be applied to warranties.
  • The agent is prompted to upsell a warranty to the customer.
  • When an agent creates a ticket with a registered product, the warranty is automatically determined.
  • The system can be set up so that certain incident categories are not covered.

  Reveal Answer Answer: C, ,D Next Question

• Question 9

  

  What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

  • Establish regular housekeeping tasks and procedures.
  • Define roles and responsibilities as part of a process transformation office.
  • Establish release management.
  • Integrate clean core practices in the end-to-end value process chain.
  • Establish an organizational structure, technical foundation, and transformation methodology for clean core.

  Reveal Answer Answer: A, ,D, ,E Next Question

• Question 10

  

  Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

  • Download the template.
  • Map the data fields to the data fields offered in the template.
  • Schedule an MDRO job.
  • Delete the header with the field names in the template.

  Reveal Answer Answer: A, ,B Next Question

Page: 1 / 16
Total Questions: 80

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