Salesforce B2C-Solution-Architect practice materials Questions Answers

Exam Code:
B2C-Solution-Architect
Exam Name:
Salesforce Certified B2C Solution Architec Exam
Last Update:
Jun 01,2026

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Page: 1 / 31
Total Questions: 152

Questions & Answers PDF

• Question 1

  

  An ecommerce company has one B2C Commerce Primary Instance Group with three storefronts and is considering Marketing Cloud for email messaging and customer journey orchestration. The company has a strong desire to implement product recommendations in their email messaging as well as implement the abandoned cart use-case. Which two approaches should a Solution Architect recommend to ensure that the company can implement solutions that align with their requirements? Choose 2 answers

  • Implement Marketing Cloud with a single business unit as that unit can share its product catalog across the three B2C Commerce storefronts and generate storefront-specific product recommendations.
  • Implement a separate business unit for each B2C Commerce storefront to ensure that each storefront has its own Marketing Cloud product catalog from which product recommendations will be driven.
  • Implement abandoned cart using Marketing Cloud's Behavioral Trigger feature and create an abandonment journey for all three storefronts from a single business unit. Marketing Cloud will manage ensuring that product recommendations are storefront specific via Marketing Cloud Einstein.
  • Implement abandoned cart using Marketing Cloud's Behavioral Trigger feature and create an abandonment journey for each storefront and their paired business unit. The B2C Commerce storefront must also be extended to re-create the customer's shopping cart with abandoned products.

  Reveal Answer Answer: B,D Next Question

• Question 2

  

  Universal Containers (UC) is in the process of implementing a B2C Commerce site for their storefront, and Experience Cloud for their support and help desk. UC wants to ensure that there is a single login and data experience between the two sites while also being relatively seamless. Given the need for a single login experience, what should the primary system be for all authentication?

  • Salesforce Identity
  • B2C Commerce
  • Service Cloud
  • Experience Cloud

  Reveal Answer Answer: A Next Question

• Question 3

  

  A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using CRM Analytics. Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign? Choose 2 answers

  • Use SMS as a channel due to its significantly higher engagement rate as compared to email
  • Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
  • Use CRM Analytics to analyze customer engagement history over the last 24 months
  • Configure Einstein Recommendations in Marketing Cloud to automate segment generation for Journey Builder

  Reveal Answer Answer: A,D Next Question

• Question 4

  

  Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers. To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns. Which two products should a Solution Architect include in the architecture to meet UC's needs?

  • Marketing Cloud and B2C Commerce
  • Marketing Cloud and Service Cloud
  • Marketing Cloud and Sales Cloud
  • Service Cloud and B2C Commerce

  Reveal Answer Answer: A Next Question

• Question 5

  

  A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform. The company needs a system that can: • Deliver a full list of all customer orders throughout their engagement lifetime • Provide lifetime engagement tracking and history of the customer • Calculate the lifetime value of customers based on their orders Which three systems should a Solution Architect recommend to meet the company's requirements' Choose 3 answers

  • Salesforce Order Management
  • Service Cloud
  • Sales Cloud
  • Marketing Cloud
  • Heroku

  Reveal Answer Answer: A,B,D Next Question

• Question 6

  

  Northern Trail Outfitters (NTO) is a clothing and outdoor specialist retailer. NTO has had success with its B2C store using B2C Commerce, supported by Service Cloud and Marketing Cloud for customer service and email campaigns, respectively. Now, NTO wants to increase its revenue by making personalized product recommendations using Einstein Web & Email Recommendations in Marketing Cloud. These recommendations should be consistent across email, storefront, and service console. Which two things should a Solution Architect consider before recommending this approach? Choose 2 answers

  • The service console will need a customized Lightning component to display the recommendations,
  • Product Catalogs can be configured natively to sync from B2C Commerce to Marketing Cloud using a point and click configuration.
  • Each storefront should be linked to its own Marketing Cloud Business Unit to ensure relevant recommendations.
  • Email should be used as the unique identifier since B2C Commerce and Service Cloud may not have the Marketing Cloud Contact Key.

  Reveal Answer Answer: A,C Next Question

• Question 7

  

  Northern Trail Outfitters (NTO) is beginning an implementation of B2C Commerce, Service Cloud, and Marketing Cloud from legacy applications. NTO's Data Management team is working on a data migration strategy and has to consider the complexity of the systems involved. What should Marketing Cloud be the single source of truth of in this multi-cloud scenario'5

  • Individuals attributes such as name, address, birthday, and email
  • Customer journey flow
  • Order history
  • Customer product affinity

  Reveal Answer Answer: B Next Question

• Question 8

  

  Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO? Choose 2 answers

  • Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
  • The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
  • Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
  • The Service Agent cannot order on behalf of the customer if the customer is offline.

  Reveal Answer Answer: A,B Next Question

• Question 9

  

  A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied. Which tool can a Solution Architect use to meet this requirement?

  • Remote Process Invocation
  • Salesforce Connect
  • Streaming API
  • Batch Data Synchronization

  Reveal Answer Answer: B Next Question

• Question 10

  

  Universal Containers currently has B2C Commerce and Marketing cloud for their commerce and marketing needs. They are concerned with the amount of abandoned carts they currently have with many of their customers and have requested to implement an abandoned cart solution. What should a Solution Architect do first to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud?

  • Enable Collect Tracking within Marketing Cloud Personalization Builder
  • Install Customer Tracking within Commerce Cloud Cartridge
  • Enable Collect Tracking within Marketing Cloud Email Studio
  • Create Cart Abandonment Emails within Marketing Cloud Email Studio

  Reveal Answer Answer: A Next Question

Page: 1 / 31
Total Questions: 152

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