Salesforce ARC-801 practice materials Questions Answers

Exam Code:
ARC-801
Exam Name:
Design and Implement B2B Multi-Cloud Solutions Exam
Last Update:
Jun 01,2026

112 Questions Answers Verified by Experts!


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Page: 1 / 23
Total Questions: 112

Questions & Answers PDF

• Question 1

  

  Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spare parts orders are fulfilled in uC's ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needs customers to be able to schedule appointments for service for their equipment.Which products should a Solution Architect recommend implementing to meet these requirements?

  • B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku
  • B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud
  • B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect
  • B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft

  Reveal Answer Answer: D Next Question

• Question 2

  

  Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.Based on that criteria, which solution should the Solution Architect recommend to UC?

  • Set up scheduled flows to handle email sending and tracking.
  • Recommend Marketing Cloud Account Engagement.
  • Develop a custom solution using scheduled Apex to send emails.
  • Recommend Marketing Cloud Personalization.

  Reveal Answer Answer: B Next Question

• Question 3

  

  Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented aservice-focused community but only wants customers to inquire about service in the community through chat.Which three options should a Solution Architect recommend to meet the requirements defined above?Choose 3 answers

  • CTI adaptor with Omni-Channel integration
  • Customer Community with ability to create a new support Case
  • Experience Cloud, web-to-case, and a CTI integration
  • Omni-Channel with defined presence, routing configurations, and Service Channels
  • Customer Community with Live Agent

  Reveal Answer Answer: C,D,E Next Question

• Question 4

  

  A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wantsto go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.How should a Solution Architect respond to the management team considering their request for these new capabilities'?

  • Agree with the management team to postpone the go-live and increase the scope to include the desired features.
  • Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
  • Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
  • Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

  Reveal Answer Answer: C Next Question

• Question 5

  

  UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self- service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability to sell and, therefore, earn higher commissions.Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?Choose 2 answers

  • Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.
  • Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.
  • Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.
  • Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.

  Reveal Answer Answer: A, ,D Next Question

• Question 6

  

  Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?Choose 3 answers

  • Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
  • Migrate archived data to Heroku and active and semi-active data to Salesforce.
  • Migrate all complaint records m the Case object to provide a 360-degree customer view.
  • Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
  • Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.

  Reveal Answer Answer: B, ,D, ,E Next Question

• Question 7

  

  At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.Which approach should the Solution Architect take to meet these requirements?

  • Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.
  • Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.
  • Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.
  • Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.

  Reveal Answer Answer: C Next Question

• Question 8

  

  Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service.UC has expressed interest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.What should a Solution Architect consider m a potential solution?

  • Lightning Web Components Calendar Module
  • Appointment-Assistant Self Service Scheduling
  • Salesforce Scheduler
  • Standard Salesforce Asset Calendar

  Reveal Answer Answer: B Next Question

• Question 9

  

  Universal Containers (UC) recently completed a successful implementation of B2B Commerce classic and saw an immediate increase in both its customer experience ratings and overall bottom line due to the influx of sales through its commerce application. After this initial experience, UC decided to target its internal Sales team for the same successful outcome with Salesforce CPQ and Sales Cloud.UC's requirements include that its internal Sales team be able to sell its current commerce catalog and expand this catalog to include even more products. In addition, UC wants to give its internal Sales team the ability to utilize CPQ's discounting functionality, along with approval rules for itsSales leadership team. Today, product and pricing is mastered in B2B Commerce and orders are fulfilled in the ERP.What should a Solution Architect recommend when architecting a solution to meet UC's requirements?

  • The Product and Pricing Data should be mastered in the ERP and then integrated into both B2B Commerce and CPQ via REST API.
  • The Product and Pricing data should be mastered in B2B Commerce and integrated into CPQ via REST API, and finally integrated to the ERP via SOAP API.
  • The Product data should be mastered inside B2B Commerce, while Pricing should be mastered inside CPQ. Both solutions should be integrated via Apex and then integrated to the ERP via SOAP API.
  • The Product and Pricing data should be mastered in CPQ and integrated to B2B Commerce via Apex, and then finally integrated into the ERP via a middleware solution.

  Reveal Answer Answer: B Next Question

• Question 10

  

  Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers «s incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRPWhat should the steps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC's CRP will be the system of record for invoices?

  • Lead, Opportunity, Quote, Order, Invoice, Payment, ERP
  • Lead, Opportunity, Quote, Order, ERP
  • Opportunity, Quote. Invoice, Payment, CRP
  • Lead, Quote, Opportunity, Order, Invoice. ERP, Payment

  Reveal Answer Answer: B Next Question

Page: 1 / 23
Total Questions: 112

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