Salesforce AP-209 practice materials Questions Answers

Exam Code:
AP-209
Exam Name:
Advanced Field Service Accredited Professional Exam
Last Update:
Jun 01,2026

46 Questions Answers Verified by Experts!


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Page: 1 / 10
Total Questions: 46

Questions & Answers PDF

• Question 1

  

  Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.Which two steps should an admin take to ensure their requirements are met?

  • Add the 'Active Resources' Work Rule to the Scheduling Policies
  • Delete the Service Resource
  • Deactivate the Service Resource
  • Add the 'Excluded Resources' Work Rule to the Scheduling Policies

  Reveal Answer Answer: A, ,C Next Question

• Question 2

  

  An admin notices that an org currently has a large number of qualified candidates per Service Appointment.How can the admin reduce the number of candidates per appointment in order to improve optimization quality?

  • The admin should use database Service Objectives such as 'Minimize Travel', 'Resource Priority' and 'Resource Preferences'
  • The admin should move some of the resources to a different Service Territory with fewer resources; alternatively, create a new Service Territory and assign it resources
  • The admin should log a support case, as the system should be able to handle this amount of qualified candidates
  • The admin should reduce the number of available candidates for each appointment by adding additional Work Rules, starting with the 'Match Territory', 'Working Territories', 'Maximum Travel From Home' and 'Extended Match' Work Rules in case they are not already applied

  Reveal Answer Answer: D Next Question

• Question 3

  

  Which three topics should a consultant raise during the project scoping discussion of a field service implementation?

  • Work Parameters: how work is being defined
  • Sprint Review: to review what will be done during the sprint cycle
  • Terminology: translate objectives and priorities into Field Service
  • Project Objectives: what is essential
  • Solution Design: request for acceptance

  Reveal Answer Answer: A, ,C, ,D Next Question

• Question 4

  

  Universal Containers offer repair services for customers' capital equipment. Sometimes, a customer may ask a repair technician to take a look at another piece of equipment while they're on-site.How can Universal Containers give the field worker the flexibility to extend the time on site and track that they performed service on another piece of equipment?

  • Create a custom text field on the Work Order that will capture 'Additional work onsite' and have the Salesforce administrator update the Asset with a custom field called 'Date of the last service'
  • Add two custom fields: a custom checkbox field on the Service Appointment, that if selected will trigger the creation of another Service Appointment related to the same asset with an 'Immediately follow' dependency to the current Service Appointment, and a number field to capture the duration of the new service
  • Have the technician add the additional piece of equipment serviced to the 'Related Assets' list on the Work Order, and capture the 'Actual End date' upon completion
  • Build a Field Service Mobile flow and set it as a Mobile App Extension flow that will create a Work Order Line Item populating the Asset and extend the 'Duration' and 'Scheduled End' time of the Service Appointment. Leverage 'Scheduling Recipes' so optimization can reshufle the remainder of the day, if the extended time requested is greater than 10 minutes

  Reveal Answer Answer: D Next Question

• Question 5

  

  What two actions should a consultant recommend to ensure that junior employees are prioritized when installations are scheduled?

  • Assign a 'Preferred Resource' to a junior service resource when a customer has an installation job
  • Leverage a 'Match Boolean' Work Rule to match on a custom field 'Is Junior'
  • Increase the resource's priority on the junior Service Resource records, and increase the 'Resource Priority' Service Objective weighting
  • Increase the installation 'Skill Level' for the senior resources, and increase the 'Skill Level Service Objective' weighting
  • Update the 'Skill Level' Service Objective to 'Least Qualified'

  Reveal Answer Answer: C, ,E Next Question

• Question 6

  

  Universal Containers offers installation services that takes four days to complete and requires certain parts. After the installation, a training session is provided and a swag kit and framed certificate is provided upon completion.How should a Field Service consultant model the work so that both visits should have a qualified tech to complete work on each job?

  • Create Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation
  • Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment
  • Create Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation
  • Create two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment

  Reveal Answer Answer: C Next Question

• Question 7

  

  Which consideration should a consultant take when advising a customer on their Field Service Mobile App strategy, in a case where the Service Resources are named contractors who provide their own mobile devices?

  • Since all Service Resources are named contractors, 'Collect Service Resource Geolocation History' should be disabled
  • Field Service Mobile App is optimized for a handful of Android and iOS devices. Refer to 'Salesforce Help and Training' for the latest update
  • Contractor licenses do not include access to the Field Service Mobile App
  • Set all records to private to ensure customer data confidentiality

  Reveal Answer Answer: B Next Question

• Question 8

  

  Out of the below options, which three questions should a consultant typically ask during the first day of an initial implementation?

  • What needs to be synced with Salesforce? What integration is needed with external apps?
  • Which Dynamic Gantt features should be incorporated into the use cases?
  • What Service Objectives and what should their corresponding weights be within the different Scheduling Policies?
  • What are the different types of services provided to customers? What are the skills required and the estimated duration?
  • How are the different business units set up? Geographical/ functional/ both?

  Reveal Answer Answer: A, ,D, ,E Next Question

• Question 9

  

  Green Energy Solutions would like to become more competitive by providing a better service experience to prospects calling in to request an initial assessment visit.What should a consultant recommend to the business in order to achieve such a goal?

  • Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, which gives the customer more flexibility in preparing for the visit
  • Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, taking into consideration that this change might impact the quality of optimization
  • Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, which will also allow further flexibility when running optimization
  • Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, as it will ensure that the assessment visit will be completed before the arrival window ends

  Reveal Answer Answer: B Next Question

• Question 10

  

  What are three key considerations when working with a customer on their Service Territory management design?

  • Ensuring all resources have skill assignments
  • Sizing to 20 qualified candidates per Appointment
  • Sizing to 50 resources per Territory
  • Aligning all Territories to geographic regions
  • Sizing to 1,000 Appointments per day, per Territory

  Reveal Answer Answer: B, ,C, ,D Next Question

Page: 1 / 10
Total Questions: 46

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