Cisco 820-605 practice materials Questions Answers

Exam Code:
820-605
Exam Name:
Cisco Customer Success Manager Exam
Last Update:
Jun 01,2026

157 Questions Answers Verified by Experts!


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Page: 1 / 30
Total Questions: 149

Questions & Answers PDF

• Question 1

  

  What are two adoption barriers? (Choose two.)

  • gaps in the account baseline
  • unused customer success support
  • lack of resources
  • loss of project sponsor
  • lack of expansion

  Reveal Answer Answer: C, D Next Question

• Question 2

  

  Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

  • completion of customer training
  • identification of customer business outcomes
  • review of product roadmap
  • scheduling of Quarterly Success Review
  • alignment of key stakeholders

  Reveal Answer Answer: B, E Next Question

• Question 3

  

  Which method is directly associated with evaluating a customer outcome?

  • milestones
  • key performance indicators
  • metrics
  • benchmarks

  Reveal Answer Answer: D Next Question

• Question 4

  

  What is the purpose of targeted use cases?

  • They highlight the product differentiation from a competitor.
  • They define how a solution is applied to enable a desired outcome.
  • They function without the purchase of additional services.
  • They provide customers with ways to take advantage of additional features.

  Reveal Answer Answer: B Next Question

• Question 5

  

  What is a Quarterly Success Review?

  • gap analysis that focuses on the state of the customer's current architecture
  • new success plan that focuses on the upcoming goals for the customer
  • conversation that outlines the key initiatives that are agreed upon in the success plan
  • technical analysis that outlines the implementation plan and adoption barriers

  Reveal Answer Answer: C Next Question

• Question 6

  

  Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

  • Customer Success Specialist
  • Technical Engineer
  • Sales Engineer
  • Solutions Product Manager

  Reveal Answer Answer: A Next Question

• Question 7

  

  In which lifecycle stage would a lack of skilled resources be identified as a barrier?

  • sales proof of concept
  • late-stage adoption
  • early-stage adoption
  • solution renewal

  Reveal Answer Answer: C Next Question

• Question 8

  

  Which action should betaken when new company leadership is forcing a competitor's solution?

  • Recheck the value realized by the current solution.
  • Demonstrate how the current solution is a lower-cost solution than competitors.
  • Hold an executive briefing to evaluate risks of the proposed solution.
  • Tell the new leadership about the long-standing relationship between two companies.

  Reveal Answer Answer: C Next Question

• Question 9

  

  From a Customer Success perspective, why should the customer's health be monitored?

  • to provide the opportunity to address any changes in the customer's experience around the solution
  • to identify unused licenses so they can be addressed via a service improvement plan
  • to directly enable renewals
  • to give the customer valuable insight so they can automatically renew critical services on time

  Reveal Answer Answer: A Next Question

• Question 10

  

  What is a type of expansion opportunity?

  • additional user groups
  • positive customer sentiment
  • strong stakeholder communication
  • using latest release versions

  Reveal Answer Answer: A Next Question

Page: 1 / 30
Total Questions: 149

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