Avaya 78950X practice materials Questions Answers

Exam Code:
78950X
Exam Name:
Avaya Contact Center Select Implementation and Maintenance Exam
Last Update:
Jun 01,2026

65 Questions Answers Verified by Experts!


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Avaya 78950X Questions for Avaya Contact Center Select Certification Exam 2026

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Page: 1 / 13
Total Questions: 65

Questions & Answers PDF

• Question 1

  

  A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)

  • Partitions
    
  • Element Manager login
    
  • Access class
    
  • Basic Launchpad rights
    
  • Windows group security
    

  Reveal Answer Answer: 1,,3,,4 Next Question

• Question 2

  

  Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

  • ACCS, Configuration component
    
  • ACCS, Contact Center Manager component
    
  • IP Office Web Manager
    
  • IP Office System Status
    

  Reveal Answer Answer: 4 Next Question

• Question 3

  

  A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

  • A new short code needs to be set up in the ACCS.
    
  • A corresponding CDN needs to be set up
    
  • A new SIP extension needs to be added to the IP Office.
    
  • A short code needs to be added on the IP Office.
    

  Reveal Answer Answer: 1,,3 Next Question

• Question 4

  

  In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)

  • ACCS CCMM Administrator
    
  • IP Office Configuration
    
  • ACCS CCMA Configuration
    
  • Orchestration Designer (OD)
    

  Reveal Answer Answer: 2,,4 Next Question

• Question 5

  

  Which statement about the function of the Access Class In Access and Partition Management Is true?

  • The Access Class will prevent a user from modifying skillset properties.
    
  • An Access Class will limit the Launchpad links a user may access.
    
  • The Access Class will be used to limit the user to report on specific contact center agents.
    
  • Access Classes will be used to limit a user to specific report groups.
    

  Reveal Answer Answer: 4 Next Question

• Question 6

  

  When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

  • You can schedule multiple applications for backup in a single scheduling task.
    
  • The backup folder contains backup files for each application you select.
    
  • You can schedule on a frequency of a specific date.
    
  • Regularly occurring backups create a new backup folder for the previous backup.
    
  • You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
    

  Reveal Answer Answer: 2,,3,,5 Next Question

• Question 7

  

  Which statement is true about the Avaya GREP tool?

  • It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
    
  • It should only be used on an active system to capture real-time events.
    
  • It is only used to report on SIP related messages during low traffic periods.
    
  • It is only used during the installation phase and should not be used on an active server.
    

  Reveal Answer Answer: 2 Next Question

• Question 8

  

  What is the correct URI format for a controlled directory number 3200?

  • sip:3200@sip:avaya.com
    
  • 3200@sip:avaya.com
    
  • sip:3200.sip.avaya.com
    
  • sip:[email protected]
    

  Reveal Answer Answer: 1 Next Question

• Question 9

  

  Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

  • A signed certificate in .crt format
    
  • A CA root from IP Office server
    
  • A signed certificate in .p12 format
    
  • A signed certificate in .pl2 format
    
  • A CA root certificate from Private or Public CA
    

  Reveal Answer Answer: 2,,3,,5 Next Question

• Question 10

  

  Which deployment option includes a Microsoft Windows Server Standard Edition product license key?

  • PVI Deployment
    
  • Hardware Appliance Deployment
    
  • DVD Deployment
    
  • Software Appliance Deployment
    

  Reveal Answer Answer: 3 Next Question

Page: 1 / 13
Total Questions: 65

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