Cisco 500-443 practice materials Questions Answers

Exam Code:
500-443
Exam Name:
Advanced Administration and Reporting of Contact Center Enterprise Exam
Last Update:
Jun 01,2026

60 Questions Answers Verified by Experts!


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Cisco 500-443 Questions for Channel Partner Program Certification Exam 2026

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Advanced Administration and Reporting of Contact Center Enterprise 500-443 practice questions with explanations

 

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Total Questions: 60

Questions & Answers PDF

• Question 1

  

  Which Routing Script logic helps to invoke the Post Call Survey successfully?

  • If the script completes after going to an Agent, the call is directed to the Post Call Survey dialed number.
  • To offer the PCS for all incoming DNs. there is no need to explicitly set the variable in the Main script. It is set to n by default.
  • If the script completes without going to an Agent, the call is directed to the Post Call Survey dialed number.
  • To offer the PCS for specific incoming DN's. the variable needs to be set in the Main script explicitly as n.

  Reveal Answer Answer: A Next Question

• Question 2

  

  What is the purpose of the SMTP setting in the CUIC administrator web page?

  • configure the email server and actual schedule for the reports to be sent
  • configures the actual schedule for the reports to be sent
  • only configures the email server used to email scheduled reports
  • only configures the email server used to email the alert notification

  Reveal Answer Answer: C Next Question

• Question 3

  

  What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

  • JNDI name (include the jdbc/ portion]
  • CUCM Query
  • SQL Query
  • JNDI Context
  • SQL Type (Insert, Update. Single. Multiple]

  Reveal Answer Answer: A, ,C Next Question

• Question 4

  

  Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)

  • CUIC Data Source
  • Live Data Streaming Data Source
  • Real-Time Streaming Source
  • HDS Data Source
  • CVP Reporting Data Source

  Reveal Answer Answer: A, ,B Next Question

• Question 5

  

  How is Mobile Agent implemented?

  • Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.
  • Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected
  • iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.
  • Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

  Reveal Answer Answer: C Next Question

• Question 6

  

  Which protocol is used by UCCE/PCCE to communicate with CUCM?

  • IH323
  • TAP1
  • JTAPI
  • SIP

  Reveal Answer Answer: C Next Question

• Question 7

  

  What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?

  • 2000
  • 2400
  • 2500
  • 4800

  Reveal Answer Answer: C Next Question

• Question 8

  

  What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

  • The "Admin* page or OAMP site is used for the daily "admin.'
  • The day-to-day admin tasks regarding users, security, and reports will be done on the reporting page.
  • The Web URLs or pages are available for access, "Admin* page, "System* page, and a Reporting page.
  • There is a limited view of activities based on agent size.
  • The default user is defined upon installation of software and can be used to login to either page initially to perform the integration.

  Reveal Answer Answer: B, ,E Next Question

• Question 9

  

  What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

  • The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.
  • After new super users are added to the Administration console, the super user initially created during installation can be deleted.
  • Any user assigned to the System Application User can access the administration console.
  • All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.
  • The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

  Reveal Answer Answer: A, ,D Next Question

• Question 10

  

  Which protocol is used by CVP to communicate to VRU PG?

  • GED-125
  • GED-155
  • GED-12.5
  • GED-256

  Reveal Answer Answer: B Next Question

Page: 1 / 12
Total Questions: 60

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