Cisco 500-442 practice materials Questions Answers

Exam Code:
500-442
Exam Name:
Administering Cisco Contact Center Enterprise Exam
Last Update:
Jun 01,2026

59 Questions Answers Verified by Experts!


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Page: 1 / 12
Total Questions: 59

Questions & Answers PDF

• Question 1

  

  What are two default CCB VXML applications that could be modified? (Choose two.)

  • CallbackEntry
  • cvp_ccb-vxml.tcl
  • Callback Engine
  • BillingQueue
  • CallbackQueue

  Reveal Answer Answer: A, B Next Question

• Question 2

  

  What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

  • TCP/IP disconnect reports
  • Real-time Report
  • Historical Report
  • Administration Audit Report
  • Call Routing Reports

  Reveal Answer Answer: C, D Next Question

• Question 3

  

  What are the two main features of the Cisco VVB? (Choose two.)

  • provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  • allows an agent to retrieve the required information through voice commands without interacting with a customer
  • supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  • provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
  • allows customers to retrieve the required information through voice commands without interacting with an agent

  Reveal Answer Answer: A, E Next Question

• Question 4

  

  How many clusters of Finesse will a single PG support?

  • one
  • two
  • three
  • four

  Reveal Answer Answer: A Next Question

• Question 5

  

  What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

  • The voice gateway may modify the digits presented to downstream devices.
  • The voice gateway provides IVR functionality in a Contact Center deployment.
  • The PSTN is responsible for delivering the inbound call to a voice gateway.
  • The PTSN is responsible for routing the call to the agent.
  • The voice gateway is responsible for routing the call to the agent.

  Reveal Answer Answer: A, C Next Question

• Question 6

  

  What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

  • PCCE Admin Mode
  • DPCCE 12K
  • PCCE 2K
  • DPCCE 4K
  • PCCE Lab Mode

  Reveal Answer Answer: A, E Next Question

• Question 7

  

  When is the IVR leg established in a CCE Call Flow?

  • when CVP establishes an HTTP link with the VXML Server
  • when CVP establishes an HTTP link with the Media Server
  • when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
  • when the Ingress Gateway delivers a SIP invite message to the CVP server

  Reveal Answer Answer: A Next Question

• Question 8

  

  In a contact center, agents must select the Reason Code when they go to the 'Not Ready' state. Which configuration by an administrator in Agent Desk Settings allows this action?

  • Wrap-up on Incoming, set to Required
  • Enable 'Require Logout Reason'
  • Enable 'Require Idle Reason'
  • Wrap-up on Outgoing, set to Required

  Reveal Answer Answer: B Next Question

• Question 9

  

  In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

  • Routing Layouts
  • Workflows
  • Routing scripts
  • Skill-groups
  • Reason Codes

  Reveal Answer Answer: B, C Next Question

• Question 10

  

  How are additional ICM Tools added?

  • Script Editor is available in the PG and ICM Router server.
  • PG Server node will add the additional tools provided in the Administration Tools folder.
  • Admin Server node will add the additional tools provided in the Administration Tools folder.
  • The Logger Server node will add the additional tools provided in the Administration Tools folder.

  Reveal Answer Answer: A Next Question

Page: 1 / 12
Total Questions: 59

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